Pet Stain & Odour Removal

We remove them. Our enzyme treatment breaks down the urine at the source rather than masking it with fragrance. That's why the fresh result lasts instead of the smell creeping back a few days later.

Yes. The products are pet- and child-safe, so your pets can return to the area as soon as it's dry with no worries.

Often, yes, pets are drawn back to spots that still smell of urine to them. By neutralising the odour at the source, we help break that cycle. Badly saturated underlay can be more stubborn, and we'll assess it honestly first.

Very often it is. We regularly rescue carpets owners had written off after repeat accidents. Give us a call on (03) 4328 5637 and we'll give you an honest opinion before you replace anything.

If any part of the clean isn't up to scratch, tell Jin on the day and he'll re-do it before he packs up. He doesn't call a job finished until you're happy with it. If you only notice something after we've left, you have 7 days to call (03) 4328 5637 and we'll come back and re-clean that area at no charge. It covers our workmanship, which is what a guarantee should mean: we won't promise to lift a stain that's physically permanent, and we'll tell you that honestly before we start rather than after.

General sanitising and deodorising are included free with every job, along with treatment of common organic stains like coffee, wine and food. Pet urine odour treatment is charged separately. It's a specialist enzyme process that takes extra time and product, so it isn't part of the standard clean. We'll quote it before we start, never after.

Same-day service is often available, subject to how the day is booked. We're a local Point Cook business, so we're usually only minutes away from Melbourne's western suburbs. Some customers have had us arrive within a few hours of booking online. Call (03) 4328 5637 to check today's availability.

Jin, the owner. Green Lion is a family-owned local business, not a franchise, so the person who quotes your job is the person who does it. That's 15+ years of experience on every clean, and it's why our reviews mention him by name.

Access to the rooms, a power point and a tap. Please clear small items, and move any furniture you want cleaned underneath. We clean around whatever is left in place rather than shifting it. Let us know about problem spots or delicate fibres before we start. Pets are welcome to stay home, our solutions are pet- and child-safe once dry, though most people find it easier to keep them in another room while we work.