These terms apply to cleaning work carried out by Green Lion Carpet Clean (Green Lion Carpet Clean). They are written to match what actually happens on the day — if anything here differs from what you were told on the phone, tell us and we'll sort it out before we start.
Quotes and pricing
Our published rates are on the price list. The quote you're given is the price you pay — we don't add charges on the day. If we arrive and the job is genuinely different from what was described (many more rooms, a surface we weren't told about, damage that needs a different treatment), we'll stop and re-quote before doing the work, and you're free to decline.
There is a minimum charge per visit: $150 for carpet, upholstery, mattress and rug work, and $250 for tile and grout. This applies even where individual listed rates add up to less — a single item is often below the minimum, and the minimum is what's payable.
Prices include GST. Payment is due on completion unless we've agreed otherwise in writing.
What's included
Common organic stains — coffee, wine and food — are treated at no extra charge, as is general sanitising and deodorising. Set-in pet urine is a separate enzyme treatment and is quoted separately; it is not covered by the free deodorising above.
Grout sealing is available as a paid extra on request. We don't recommend it as standard and we won't add it to a quote unless you ask for it.
Access and preparation
Please move anything you want cleaned underneath before we arrive. We clean around furniture that stays in place — we don't move furniture, and we won't be responsible for items left on the floor in the work area.
We need access to power and water, and safe access to the areas being cleaned. If we can't get in at the agreed time and can't reach you, we may have to reschedule.
Drying times
Drying time depends on the method, the fibre, the weather and airflow, so it is an estimate rather than a promise. Hot-water extraction on carpet is typically touch-dry in 4–6 hours; dry carpet cleaning is usually walk-on ready in 1–2 hours. For upholstery, couches, mattresses and rugs we'll give you a realistic time on the day rather than a number we can't stand behind. Carpets air-dry — we don't run a separate drying step.
Our 7-day guarantee
If something isn't right while we're still there, we'll redo it before we leave. After that, you have 7 days to call us back and we'll re-clean the affected area free of charge. The guarantee covers the quality of our cleaning; it doesn't cover new spills, normal re-soiling, or permanent damage that existed before we started.
Some things cannot be fixed by cleaning — permanent staining, bleach marks, wear patterns, delamination and pre-existing damage. Where we can see that in advance we'll tell you before we start, and we'll say honestly when we think a clean won't achieve what you're hoping for.
Cancellations
Let us know as early as you can if you need to change or cancel a booking so we can offer the slot to someone else. We'll do the same for you if something on our end changes.
Liability
We are fully insured and we take care in your home. Nothing in these terms excludes any right you have under the Australian Consumer Law, including the guarantee that services are provided with due care and skill. If we damage something through our own negligence, tell us straight away so we can put it right.
Contact
Questions about any of this? Call 03 4328 5637 or email info@greenlioncarpetclean.com.au. See also our privacy policy.
