Wool Carpet Cleaning Done Carefully

No. Wool is priced exactly the same as any other carpet of the same size. Some cleaners add a natural-fibre surcharge, we don't.

Shrinkage comes from over-wetting, so the answer is to control the moisture rather than avoid cleaning. We either use low-moisture dry cleaning, which barely wets the carpet at all, or hot-water extraction with the moisture kept in check. And we tell you which one we're using before we start.

Walk-on time depends on the method. Low-moisture dry cleaning is usually walk-on ready in about 1–2 hours. Hot-water extraction is normally touch-dry in about 4–6 hours. We'll give you a realistic time on the day.

We'll tell you. A lot of carpet sold as wool is actually a wool blend, and some is synthetic made to look like wool. It doesn't change the price. It just changes which method we use.

If any part of the clean isn't up to scratch, tell Jin on the day and he'll re-do it before he packs up. He doesn't call a job finished until you're happy with it. If you only notice something after we've left, you have 7 days to call (03) 4328 5637 and we'll come back and re-clean that area at no charge. It covers our workmanship, which is what a guarantee should mean: we won't promise to lift a stain that's physically permanent, and we'll tell you that honestly before we start rather than after.

General sanitising and deodorising are included free with every job, along with treatment of common organic stains like coffee, wine and food. Pet urine odour treatment is charged separately. It's a specialist enzyme process that takes extra time and product, so it isn't part of the standard clean. We'll quote it before we start, never after.

Same-day service is often available, subject to how the day is booked. We're a local Point Cook business, so we're usually only minutes away from Melbourne's western suburbs. Some customers have had us arrive within a few hours of booking online. Call (03) 4328 5637 to check today's availability.

Jin, the owner. Green Lion is a family-owned local business, not a franchise, so the person who quotes your job is the person who does it. That's 15+ years of experience on every clean, and it's why our reviews mention him by name.

Access to the rooms, a power point and a tap. Please clear small items, and move any furniture you want cleaned underneath. We clean around whatever is left in place rather than shifting it. Let us know about problem spots or delicate fibres before we start. Pets are welcome to stay home, our solutions are pet- and child-safe once dry, though most people find it easier to keep them in another room while we work.